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How to provide the right proof?

Battery draining

APPLE DEVICES. We need a screenshot that shows the percentage % of Battery Health of the phone. To reach this menu on iPhones you should follow:. Settings -> Battery -> Battery Health & Charging -> Screenshot. SAMSUNG DEVICES. We need a screenshot th

How to show us your issue?

At the time of warranty claim, a video / picture is required to demonstrate the exact issue faced by the customer. Please, use another device to take pictures and make videos where the issue is clearly visible. Make it as detailed as possible, to eas

Wrong device

At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer. Wrong storage required proof:. Go to Settings > General > [Device] Storage > Screenshot. Wrong color required proof:. Wrong model MacBook require

Hardware issue (microphone / speaker (audio) / camera / buttons)

Warranty Claim – How to Show the Issue. When making a warranty claim, we’ll need a clear video that shows the exact issue you’re experiencing with your device. Please use another device (like a phone or camera) to record photos and videos where the p